Order FAQs
If you have any questions or concerns not covered here, or would like to speak to a customer service team member, please call us at 855-388-4581 or email: [email protected]
Customer Service is available by phone from 8am – 5pm CST.
How Can I Place My Order?
To order a stock furniture item, simply add the item to your cart and follow the instructions on screen to checkout online. A copy of your order and a receipt will be emailed to you once you complete your order.
If you would prefer to order your item by phone, please call 855-388-4581. Team members are available to assist you by phone Monday-Friday 8am-5pm (CST).
You can also email your order to: [email protected]. All orders emailed will receive an order confirm and receipt within 24 Hours.
What Are My Payment Options?
We currently accept Visa, Master Card, American Express, & PayPal payments for all online orders. All payments are processed after you approve your personalized shipping rate quote (pick-up orders are processed at the time they are placed).
How Does Shipping Work?
All shipping is priced on a personalized basis, generally shipping rates cost customers on average around $250-$300. Rates will depend on the pieces ordered, delivery address, and any special delivery requirements requested. After you place your order you will be contacted by one of our shipping specialists who will walk you through the delivery options available to you and their costs. Delivery charges are added to your final order after your approval.
For Complete Shipping Info Click Here →
What is Your Return Policy?
We stand behind every hand-crafted furniture piece we sell. If you are unsatisfied with your purchase in anyway let us know upon receipt and we will issue you a full refund. All refunds take 10 business days to process.
What is Your Privacy Policy?
We take your privacy very seriously and never share your personal information with any outside companies.